Refund policy

We want you and your dog to love every Earth Rated product. If something isn't right with your order from earthrated.com, we'll make it right.

Purchases from earthrated.com

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order, subject to the following conditions:

  • Proof of purchase is required, such as your order number or order confirmation email.
  • All products are eligible, including sale items.
  • Refunds cover the purchase price of the product. Original shipping charges are non-refundable.
  • We reserve the right to issue a replacement, exchange or store credit in place of a refund, at our discretion.
  • We reserve the right to refuse or limit a refund at our discretion.
  • Refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

Subscription orders

This policy applies to each individual subscription shipment. Refund requests must be made within 30 days of receiving the shipment in question. Subscriptions can be cancelled through your customer account.

Purchases from third-party sellers and retailers

Amazon (USA and Canada only)

You may request a refund for a purchase made on Amazon.com or Amazon.ca within 30 days of receiving your order, subject to the following conditions:

  • Proof of purchase, such as your Amazon order ID.
  • Refunds cover the purchase price of the product. Original shipping charges are non-refundable.
  • We reserve the right to issue a replacement, exchange or store credit in place of a refund, at our discretion.
  • We reserve the right to refuse or limit a refund at our discretion.
  • Refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or if you receive an incorrect item, please get in touch with us promptly with your information so that we can resolve the issue. We’ll work with you to find the best way to make things right. That may mean a replacement, exchange, store credit, or refund if possible.

Refunds

Earth Rated products purchased from other retailers, including Amazon, Chewy, Petco and independent pet stores, are subject to the return and refund policy of the retailer from which they were purchased. Please refer to that retailer's policy or contact the retailer directly. For questions about the product itself, please contact us.

Contact us

To request a refund, or for any questions regarding this policy, please contact us at help@earthrated.com.

This policy does not limit any rights you may have under applicable consumer protection laws.